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General FAQs

You may contact your local branch by email or telephone keeping in mind operating hours. See all branches.

No, we do not have any volunteer opportunities available at this time.

Please check the County of Lennox & Addington’s website for job postings. We’ll also share any open job postings to our social media.

Yes, we accept small amounts (no more than one box at one time) of new or gently used books. Please drop off materials at your local branch during its operating hours so our staff can assist you.

We are grateful for your support! We accept cash or cheque donations at any of our branches and can issue a tax receipt if requested. If you are donating on someone’s behalf, we would be happy to mail them an acknowledgement and/or acknowledge the donation using book plates (e.g. “this book was purchased in memory of…”).

Small groups are free to meet at our branches. We have tables and chairs available and encourage you to hang out as long as you are not disruptive to other users. If you need a private room, there is one available free of charge at our Napanee Branch. It is available on a first come, first serve basis. Please contact the branch for availability.

There is also a conference room at our Amherstview Branch that can be booked through Loyalist Township for a fee.

Membership

Yes, library cards are free for all residents of the County of Lennox and Addington. Learn more here.

You can use your L&A card at any of our five branches: Amherstview, Bath, Napanee, Tamworth and Yarker.

Non-residents can acquire a L&A card for a fee of $10 charged biennially. If you are a resident of Prince Edward County, we have a reciprocal agreement and you can pick up a L&A card for free. Learn more here.

Yes, we will provide you with a free card that will let you borrow up to five items at one time. Please be prepared to provide identification. If you do not have identification, we will also accept a referral letter from a social services agency.

You need to provide proof of residency, so a driver’s license or Ontario photo ID card with your current address would be ideal. If you don’t have either of these, two pieces of ID are needed: one for name identification and one for address identification. Learn more about getting a library card.

No, you only need a library card if you wish to borrow materials. Our public computer terminals require you to enter a library card number and PIN but you can ask a staff member for a temporary pass if you do not have a card.

Unfortunately due to technical considerations, we are not able to accept library cards from other library systems.

My Account

Upon registration, a staff member should have provided you with a four digit PIN number so you can access your account online, borrow digital materials, etc. Your PIN will be written in your “introducing your library card” booklet and/or written on a sticker affixed to your card. If you still don’t know your PIN, please contact us.

Every two years we will contact you to make sure your information in our files (address, telephone number, etc.) is accurate and up to date. You do not need to visit a library to renew your card.

Every two years we require you to confirm that your information in our files (address, telephone number, etc.) is accurate and up to date. If you signed up for a library card online, you are registered for a temporary card that expires after one month and you must visit one of our branches with identification to complete the registration process.

You may not be able to access your account if you have an excess of overdue materials. You may also be blocked from accessing your account if it is long expired. In either case, please contact us.

Report your lost or stolen card immediately as you are responsible for any items charged to your card. You can call your local branch and a replacement card will be issued at a cost of $2.00.

Borrowing

Most material from the library’s circulating collection may be borrowed for three weeks. High demand items may be borrowed for two weeks and DVDs for one week. Museum pass borrowing periods vary. You will be provided with a receipt indicating due dates at check out.

We do not charge overdue fines. There are two exceptions: 1) we charge $1 per day for overdue interlibary loan materials (materials brought in from other library systems) and 2) we charge overdue fines on museum passes. Fines on museum passes vary depending on our partnership agreements.

Materials can be renewed by phone, in branch, or online via your library account. Materials must be renewed on or before the due date. Materials that have been reserved by another patron may not be renewed.

You can use your L&A card to borrow materials from any of our five branches: Amherstview, Bath, Napanee, Tamworth and Yarker. You may also return materials to any of our five branches.

Your branch will contact you when your item is ready. If we have your email on file, you’ll receive an email. Otherwise, you will receive a telephone notification. If you check your online account, you can also see the status of your item(s) on hold, including your approximate place in the waitlist.

You are responsible for paying a replacement fee for any lost or damaged materials on your account. Please contact your branch for current fees. Sorry, we cannot accept replacement copies of books in these situations.

No, in order to protect your privacy we do not maintain borrowing histories. You can enable and view your own browsing history via your BiblioCore account.

Branch Services

You’ll find a list of our branches here. Click on your local branch for its address, hours, services, and contact information.

Yes, our staff can send and receive faxes on your behalf from our Amherstview and Napanee locations. Faxing is $1 per page to send and .25 cents to receive. There is no charge for a cover page.

Yes, all of our branches offer printing and photocopying services. We charge .25 cents for black and white copies and .75 cents for colour copies (more than 25% of the page is printed in colour).

Yes, depending on staff availability, we can proctor an exam of up to three hours for a fee of $25 dollars.Contact your local branch for more information.

 Register for a tech talk by calling or emailing our Amherstview Branch or Napanee Branch.

Digital Library

You’ll need an active library card, your four-digit PIN, and an appropriate device. Our Digital Collections page provides information about how to get started. If you don’t know your PIN, please contact us.

The items you can access depend on your device and on the service (Overdrive/Libby or Hoopla) you are using. Generally, an ereader with an e-ink screen can access only ebooks with the EPUB format, whereas a computer, tablet or smartphone can access both ebooks and downloadable audiobooks. Kindles are generally incompatible.

Click here for information on how to access materials with your device using Overdrive/Libby or click here for information on how to access materials with your device using Hoopla Digital.

Please review our troubleshooting resources and if you continue to have issues, contact frontline tech support.

For Hoopla, please review our troubleshooting resources, and if you continue to have issues, email Hoopla at feedback@hoopladigtial.com. Please include your library name (Lennox & Addington), card number, and a description of your issue or request.

Yes, L&A library staff offer tech troubleshooting assistance. We recommend that you book a one-on-one tech talk so we can ensure we have the time to dedicate to solving your issue. Register for a tech talk by calling our Amherstview Branch or Napanee Branch.

Technology

From your device, choose the CountyPublic network. No password is required. Accept the terms and conditions to connect.

Yes, the WiFi is accessible 24/7. From your device choose the CountyPublic network. No password is required. Accept the terms and conditions to connect.

All of our branches have public computers available. You can sign in to a computer with your library card or request a guest pass from a staff member.

Computers can be signed out for one-hour sessions. If no one is waiting, you are welcome to renew your session.

No, we do not offer wireless printing at this time. However, if you email a document to yourself, you can print it from one of our public computers.

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